Frequently Asked Questions

"What is the shelf life of your dog treats and how can they be stored?"
Just like your local bakery, we bake your dog treats fresh for your order to give you the best quality gourmet dog treats upon arrival. Our dog treats do not need to be refrigerated. However, please take care not to leave treats decorated with carob or yogurt in high temperature conditions.

For general storage, a good "rule of thumb" is to store our dog treats how you would normally store your fresh baked cookies from your kitchen. Shelf life for most of our dog biscuit type bakery treats is 6-8 weeks. We do not recommend storing treats in the refrigerator. However, they can freeze nicely to extend the shelf life for several months - but we guarantee they won't be around that long!

"Do you use preservatives in your dog treats and are the ingredients safe for dogs?"
All of our dog treats are baked fresh in our dog bakery using wholesome ingredients with no added preservatives, additives, sugar or salt. We use the finest quality baking ingredients, using only ingredients that are safe for your pet including treat decorations made with carob or yogurt (no chocolate is ever used). For specific ingredients used in each of our wholesome dog treats, go to the treat's item description in our online store where the ingredients are listed for each particular treat.

"After I place an order, how long does it take to process and ship my treats?"
After placing your order online, it will be shipped within 3 to 5 business days Monday - Friday. During the Holidays, orders may take longer and please allow extra time for delivery.

Keep in mind when determining shipping times, the day your items ship is not counted as a shipping day. If you need your order by a specific date, please allow for arrival a few days before your celebration or event! Once your order is placed, we can not change the shipping option for you.

"What if my order arrives damaged?"
Bone Appétit Bakery stands behind all of our products 100% and if you are not completely satisfied with your purchase, please contact us immediately after receiving your order for online store credit or replacement instructions.